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Help Center
Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions. If you can't find the answer you are looking for, you can submit your question and receive a personalized reply via email within 1 business day.
Topic Categories
Help Topics
Customer Accounts
- Why should I set up an account with OfficeSuperSavers?
- How do I locate my previous orders?
- How do I create an account?
- How do I update my account information?
- What if I have forgotten my password?
Ordering
- Will Sales Tax be collected on my order?
- What is a billing address?
- How do I place an order?
- Can I get a discount if I buy x quantity?
- What if my item is Backordered?
- When will my order arrive?
- Where do I enter my state or province code?
- How do I cancel my order?
- Does OfficeSuperSavers.com have a catalog?
- I need a receipt/invoice - I didn't get an invoice with my order
- I am tax exempt -- how do I order?
- Where are you located?
- Is the item I want to purchase in stock?
- Where is the rest of my order?
Payment
- What forms of payment do you accept?
- Can I use a Purchase Order?
- What if I have a charge from OfficeSuperSavers on my credit card that I do not recognize?
Products
- What are My Favorites and how do I save my favorite product searches?
- How can I get HON replacement keys?
- Are OfficeSuperSavers products new; do you sell used products?
- Why are the suggested items showing non-compatible items?
Replacement Parts
- How can I order a part for my Global chair?
- How can I order a part for my Hon chair?
- How can I order a part for my Fellowes shredder?
- How can I order a part for my Basyx chair?
- How can I order a part for my GBC trimmer?
- How can I order a part for my GBC shredder?
Returns
Shipping
- What is the OfficeSuperSavers.com shipping policy?
- Do you ship to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and International addresses?
- Is next day or day of delivery guaranteed?
- Which delivery company can I expect to deliver my order?
- Why will my order be delayed if the billing address is different from the shipping address?
- Can I pick up my order?
Accepted Payments
Need Help? Call 877-591-4881, 8AM-6PM Central, M-F
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